This arrived in perfect condition and quickly. I unboxed it and left it in an upright position for 24 hours BEFORE plugging it in to prevent compressor damage and extend the service life of the unit, as you should do with any product that has a compressor, to allow the oil to resettle back into the compressor from the lines due to movement during transit.It connected quickly to my Android smartphone via their app, available for free from the Play Store and integrated seamlessly with my Alexa ecosystem, which is robust to say the least. Easily turned on, off, raised and lowered the fan speed via voice, which is primarily what drove me to purchase this product. As a bonus, I had a small Govee remote sensor for temperature and humidity that paired with the unit to provide remote sensing capabilities, which was very handy when trying to keep a large space properly dehumidified.The app is easy to use and customer service is handled through the app, which is VERY nice and super convenient. I thought I had an issue with the compressor not turning on and off but via messaging through the chat in the app, they were able to see the log of the machine's components and determine it was my misunderstanding of how the Auto function worked.The unit itself works well to remove excess humidity from our home. With the unit on high and the relative humidity being 60%, it fills the tank in around 10 hours, making our home feel more comfortable at 74F and 52% RH than at 72F and 60% RH. It does emit heat though, as is the case with any dehumidifier, so mitigating that is simply a case of having the fan on our central AC unit come on for 15 minutes every hour to help move the dehumidified air and warmer air out of the room. We keep the unit in the living room, our largest room in our 1700 sqft. living space and it definitely helps keep the entire space more comfortable, again using the central air fan only function to move air around the entire space.The water tank is one of the largest I could find at 2 gallons. I didn't want to hang a hose out of the window to automatically drain the unit, but I did try out the auto drain function and it does work really well to pump the water out without the use of the integrated water tank, a nice feature for sure, especially if you have a floor drain or put the unit in close proximity of the window. The unit is easy to maintain - a washable filter screen on the back of the unit makes keeping the coils clean and the unit in top working condition a breeze.We are very happy with this purchase. We've had it up and running for about a month now and have already noticed shorter run times on the central AC due to not needing to crank the temperature down to get the 'stickiness' out of the air. We live in the 'deep south' on the coast and high humidity is just a way of life. This helps the house feel much more comfortable and that's important to us.